Privacy Policy

Privacy Policy For Retail & Wholesale

We take your privacy very seriously. This Privacy Policy explains how coollemilashes.com (hereinafter collectively referred to as "we", "us", or "our") collects, uses, shares, and processes your information. coollemilashes.com is the sole owner of the information collected on this website, and we guarantee that we will not sell, share, or rent your information to any external parties.

1 What Information Do We Collect and Store?

1.1 Wholesale User (Enterprise) Information

When you use our website or conduct enterprise cooperation and procurement, we may collect and store the following enterprise-related information: your enterprise registration email address, enterprise name, unified social credit code (or equivalent legal business certificate number), IP address of the enterprise operation terminal, access date and time, browser and operating system details of the enterprise terminal, the URLs you request, your enterprise PayPal email address, enterprise shipping address and contact person information, and other relevant information necessary for our business cooperation services.

Please note that we do not collect your enterprise official account login password, which is independently managed and encrypted by you through our secure login system.

1.2 Retail User (Individual) Information

When you use our website or make purchases, we may collect and store the following personal information: your registration email address, password, nickname, IP address, access date and time, browser and operating system details, the URLs you request, your PayPal email address, your PayPal shipping address, and other relevant information necessary for our services.

1.3 Purpose of Information Collection

The reasons we collect the above information are to assist with pre-orders, process shipments, verify payments, send promotions and newsletters, and gather website usage statistics—all to help us improve the customer experience and offer our most popular products.

We may contact you to inform you about promotional activities, special offers, and new website features, unless you have opted out of receiving promotional information related to this website. If you no longer wish to receive our newsletters, you can click the unsubscribe link included in each email.

2 How Do We Process Your Information?

2.1 Wholesale User (Enterprise) Information Processing

When you purchase products from our store or conduct enterprise cooperation, we will collect the enterprise contact information you provide—such as the name of the authorized contact person, enterprise shipping address, and official enterprise email address—as part of the transaction and cooperation process to ensure smooth order fulfillment and business cooperation progress.

With your enterprise's explicit written consent, we may send you official emails about our business cooperation policies, new product launches, customized solution updates, and industry market information. We adhere to the principle of data minimization and only use the enterprise email for the business purposes that your enterprise has agreed to.

2.2 Retail User (Individual) Information Processing

When you purchase products from our store, we will collect the personal information you provide—such as your name, shipping address, and email address—as part of the buying and selling process to ensure smooth order fulfillment.

With your explicit consent, we may send you emails about our store, new products, and other updates. We adhere to the principle of data minimization and only use your email for the purposes you have agreed to.

2.3 Common Information Processing

When you browse our store, we also automatically receive the IP address of your access terminal (enterprise operation terminal/individual computer), which helps us understand your browser type and operating system, enabling us to optimize our website for better compatibility and user experience.

3 Legal Age Requirement

By using this website, you represent that you have reached the legal age of majority in your state or province, or that you have reached the legal age of majority in your state or province and have given us your consent to allow any of your minor dependents to use this website. This clause applies to all users, including individual retail users and authorized contact persons of enterprise wholesale users.

4 Third-Party Websites and Services

When customers click on links to access third-party websites we cooperate with, we are not liable for any obligations or responsibilities arising from the third party’s privacy policy. Our website, products, and services may contain links to, or allow you to access, third-party websites, products, and services.

We are not responsible for the privacy protection measures adopted by these third parties, nor for the information or content contained in their products and services.

This Privacy Policy applies only to data we collect through our own products and services. We recommend that you carefully read the privacy policy of any third party before using their websites, products, or services.

5 Security of Your Information

5.1 Wholesale User (Enterprise) Information Security

We take all reasonable measures to protect the security of your enterprise-related information. We use industry-standard encryption technology and secure systems to safeguard your data from unauthorized access, misuse, or disclosure. Importantly, no one other than your authorized personnel, including our employees, can access your enterprise official account password.

5.2 Retail User (Individual) Information Security

We take all reasonable measures to protect the security of your personal information. We use industry-standard encryption technology and secure systems to safeguard your data from unauthorized access, misuse, or disclosure. Importantly, no one other than yourself, including our employees, can access your personal account password.

6 Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we are protecting your information. This clause applies to all wholesale and retail users.

7 Contact Us

7.1 Specific Rights for EU and California Residents

All users who are residents of the EU and California (including enterprise authorized representatives of wholesale users and individual retail users) have the right to access, correct, or request the deletion of the relevant information we hold about you/your enterprise. To exercise these rights, please contact us at coollemilashes@outlook.com.

7.2 General Consultation Contact

If any wholesale user (enterprise) or retail user (individual) has any questions about this Privacy Policy or its implementation, please contact us at: coollemilashes@outlook.com.